Knowledgebase Top articles E-mail name changes Category: E-Mail If a ticket is issued for a name change on an e-mail account, imap server settings will be checked and updated. If the name hasn't changed in the client, (such as Outlook), that will have to be addres... Locked Out Of E-mail Account Category: E-Mail If Outlook or the Windows Mail app is complaining about needing a login password just submit a ticket with the person's name and e-mail address. Also the workstation name or the program that it is in,... Toner And Drums Category: Toner & Drums When ordering toner, drums or any other printer equipment please include the printer make and model on the request ticket. Also the program or department name within the organization would be helpful. Workstation Unresponsive Category: Workstations Tickets for slow or unresponsive workstations should include in the description if they are completely frozen or just operating very slowly. If they are frozen please do not do a hard reset, (hold pow...